Effective Date: January 28, 2025
Ivory Pines Cleaning, LLC (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information collected through our website, communications, and services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information You Provide:
- Name
- Email address
- Phone number
- Home address
- Payment details (if applicable for invoicing purposes)
b. Information Automatically Collected:
- IP address
- Browser type and version
- Device information
- Usage data, such as pages visited on our website
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our cleaning services
- Schedule and confirm appointments
- Process payments and invoices
- Respond to customer inquiries
- Send updates about our services or policies
- Improve our website and services
3. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except:
- To comply with legal requirements or respond to lawful requests
- With trusted service providers who assist in delivering our services (e.g., payment processors)
- As part of a business transfer, such as a merger or sale
- Third parties that help provide the messaging service:
- We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your personal data with third parties that help us provide messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
5. Your Privacy Rights
If you reside in North Carolina, you have the right to:
- Access the personal information we have about you
- Request correction or deletion of your personal information
- Opt-out of receiving promotional communications
To exercise your rights, please contact us at [email protected].
6. Cookies and Tracking
We use cookies to enhance your experience on our website. Cookies help us understand website traffic and improve our services. You can disable cookies in your browser settings, though some features of our website may not function properly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Ivory Pines Cleaning
Mailing address: 3064 Wake Forest Road #1277, Raleigh, NC 27609
Phone: (919) 910-0195
Email: [email protected]