Effective Date: January 28, 2025
These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related interactions. By booking or using our services, you agree to comply with these Terms.
1. Services Provided
Ivory Pines Cleaning offers residential cleaning services in North Carolina. Services are performed according to the agreed-upon scope outlined during scheduling.
2. Scheduling and Cancellation Policy
a. Scheduling:
- Appointments can be scheduled via phone, email, or our website.
- A confirmation will be provided once the booking is finalized.
b. Cancellations and Rescheduling:
- Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment.
- Cancellations within 24 hours may be subject to a 50% fee.
3. Payments and Pricing
- Payment is due at the time of service completion unless otherwise agreed upon.
- Pricing for services will be communicated during booking and may vary based on the size and condition of the property.
- We accept all major debit and credit cards.
4. Special Offers and Promotions
We may offer discounts or promotions from time to time. To qualify for these offers, a minimum commitment may be required. If you cancel or modify the service before fulfilling the required commitment, any applicable discounts will be voided, and the full price for services rendered will be charged. Offers are subject to change and may be discontinued at any time.
5. Customer Responsibilities
- Clients must ensure that the property is accessible at the scheduled time.
- Valuables or fragile items should be secured prior to the cleaning appointment.
- Pets should be safely contained or removed during the service.
6. Satisfaction Guarantee
- If you are dissatisfied with our service, please notify us within 24 hours of the cleaning.
- We will make reasonable efforts to address concerns or provide a re-clean at no additional charge, where applicable.
7. Limitations of Liability
- While we take care in performing our services, we are not liable for:
- Pre-existing damage to property or items.
- Damage resulting from failure to secure fragile or valuable items.
- Loss or theft unless proven to be caused by our staff.
- Our liability is limited to the cost of the cleaning service provided.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your information.
9. Termination of Service
We reserve the right to decline or terminate services for any reason, including but not limited to safety concerns, non-payment, or violation of these Terms.
10. Intellectual Property
All content on our website, including logos, images, and text, is the property of Ivory Pines Cleaning and may not be used without our written consent.
11. Governing Law
These Terms are governed by the laws of the State of North Carolina. Any disputes arising under these Terms will be resolved in accordance with North Carolina law.
12. Amendments
We may update these Terms from time to time. Changes will be effective immediately upon posting to our website.
13. Contact Us
For questions or concerns about these Terms, please contact us at:
Ivory Pines Cleaning
Mailing address: 3064 Wake Forest Road #1277, Raleigh, NC 27609
Phone: (919) 910-0195
Email: [email protected]